Professional software training service
To help dealers fully understand our products and technical services, Leju Robot will reserve free training for the appointed persons from dealers. The training times are Monday to Friday .
Training Process :
◆ Leju Manager send application form, dealer fill it in.
◆ Leju send back training schedule to dealer.
◆ Related personnel of dealers attend training.
Telephone hot line support service
If you have any questions when using our product, please contact your local dealer or send email to firstname.lastname@example.org.
We can support :
◆ Operation of the robot
◆ Software teaching
◆ APP teaching
For repairing or parts replacement, please contact your local dealer directly.
◆ Service Time: Monday to Friday 10:00am ? 18:00pm (China Standard Time UT+8:00)
1 、Why won’t scan robot equipment? 2016/07/19
1. Check the battery power is sufficient. 2. Check that the robot is powered on.
3. Bluetooth mobile phone is turned on. 4. Try restarting the phone app and robots before.
2 、Whether the directory synchronization failed ? 2016/07/19
1. Check whether the phone is connected with the robot.
2. Claim your Bluetooth phone is turned on 3. Try restarting the phone app and robots before
3 、Why didn’t the robot movement? 2016/07/19
1. Check the battery power is sufficient 2. Using a mobile phone to confirm whether the robot is connected to the operation of the robot is configured.
4 、Why didn’t the robot recognize voice? 2016/07/19
1. The environment is too noisy impact of speech recognition, the venue quieter environment retest
2. Network connection isn’t successful, the robot re-connect to a wireless network.
5 、Why didn’t the robot stand normally after startup? 2016/07/19
1. Confirm the robot is fully charged.
2. Robot servo damage due to improper use, please contact the manufacturer for Depot Repair.
6 、Why the robot dancing is not stable? 2016/07/19
1. Robot electricity shortage.
2. Steering correction deviation, please contact the factory for calibration.
3. Steering gear is damaged, please contact the manufacturer for Depot Repair.
7 、Why not connect voice-controlled robot interface? 2016/07/19
1. Robot electricity shortage.
2. Unstable network connection, go to the stable position of network connection retries.
3. After a long time not connected interface will pop up prompt window, click 'Retry' button to reconnect.
8 、Why robot dance without music after download music ? 2016/07/19
Open the phone settings, Bluetooth, Bluetooth to scan the list of names of the form "AMUSIC00000" equipment, such as: AMUSIC00020, click pairing, start APP After pairing try again.
1 、What is its warranty policy (Entertainment)? 2016/07/19
We will Aeolus motherboard provides twelve months of free maintenance, steering three months of free service, if the user does not follow the instructions to use the robot, causing the man-made damage will not be covered by the warranty
2 、What is its warranty policy (University Edition)? 2016/07/19
We will Aeolus motherboard provides six months of free maintenance, steering three months of free service, if the user does not follow the instructions to use the robot, causing the man-made damage will not be covered by the warranty
1 、How long does the battery last? 2016/07/19
Like?any?device,?battery?life?expectancy?will?depend?on?usage,?but?Alpha?2?can?operate?for about 50 minutes with?typical?usage.
2 、How do I change Aelos? 2016/07/19
First, you will turn off the Aelos, and then use the original power adapter with charging to the robot.
1 、Can I control Aelos with several smart phones or computer? 2016/07/19
Several?phones,?tablets?or?computers?can?control?the?same?Aelos.?Your Aelos will?notify?you?if?someone?else?is?already?actively?using?it,?but?there?is?only?one?device?can?control?Aelos?at?the?same?time.
2 、Does Aelos app work with IOS and Android mobile devices? 2016/07/19
Yes.?Aelos?will?have?it’s?own?mobile?app?and?can?be?downloaded?for?free?on?any?smart phone?that? is?compatible?with?iOS?and?Android.
3 、When does the Aelos Store open? 2016/07/19
4 、Where will I be able to download Aelos apps? 2016/07/19
Leju Robot in the official website (www.lejurobot.com) can be downloaded to the PC control software package and Android terminal APP, iOS users can download App store search “Leju Robot” appropriate installation package.
Lejurobot After-sales Service
1 、What circumstances can you return or service? 2016/07/19
2 、How to apply for repair and return? 2016/07/19
Please call Melodies unified national customer service hotline4006-44-0052
3 、After-Sales Service Flow 2016/07/19